Employee business execution and performance

December 3, 2012

Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive!

This week’s focus: business execution

Marissa Mayer, CEO of Yahoo!, offered the following thought via @FortuneMagazine on Twitter:

We need employees to think about their execution and we need them to think about their performance. Not potential.

To me, this means employees are engaged in the business and see how what they do impacts customers and the customer experience.

  • What kind of a “wow” employees are creating for themselves and their customers?
  • Are they passionate, engaged and excited? Fist bumps and high fives? Or, dead calm.
  • Do they see themselves making a difference or simply manning a desk?
  • Showing up for a paycheck or driven to do the best they can for themselves and their company?

If Steve Jobs left us anything it has to be the notion that superior execution and creating a great customer experience is the key factor between surviving and thriving. This comes as a result of being intentional and conscious about everything you do.

Thought for the week:

“The road to success is always under construction.” – Lily Tomlin

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What do you think? I welcome your blog comments!

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Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

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