Impenetrable Cultures

April 14, 2014

 

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Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive!

This week’s focus: culture

Fourteen of us joined a manufacturing company as vice presidents with a new CEO as part of a significant transformation effort with major growth initiatives:

  • increase our market share in North America
  • increase global market presence and penetration
  • implement mass customization to promote efficiencies across the enterprise and into our dealer channel
  • implement a lean kaizen process

There were issues that never surfaced during the interview process:

  • the company had a long history of turning over its entire executive team every 18-24 months
  • the employees demonstrated repeatedly that, if they could stall or delay change initiatives, those initiatives would soon pass with the departure of the executive team–it was as predictable as the sun rising every day

No one seemed responsible for addressing the culture issues. And, without a culture shift, we had little hope of creating sustainable and dramatic change. Most of us were gone in the normal cycle of executive turnover.

As my mentor, Dr. Alan Weiss offers:

“Culture is merely a set of beliefs which governs behavior. Change the core belief systems and you change the culture. Simple (or as difficult) as that.”

He’s right. Culture is a key ingredient in accelerating growth that is too easily overlooked. It need not be.

 Photo Credit: Tony Bowden, Flickr, Ivangorod Fortress on the Russian side of the border from Estonia Ivangorod Fortress

Thought for the week:

“There is nothing so useless as doing efficiently that which should not be done at all.”  -Peter Drucker
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What do you think? I welcome your comments!
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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2014 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

 

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Employee business execution and performance

December 3, 2012

Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive!

This week’s focus: business execution

Marissa Mayer, CEO of Yahoo!, offered the following thought via @FortuneMagazine on Twitter:

We need employees to think about their execution and we need them to think about their performance. Not potential.

To me, this means employees are engaged in the business and see how what they do impacts customers and the customer experience.

  • What kind of a “wow” employees are creating for themselves and their customers?
  • Are they passionate, engaged and excited? Fist bumps and high fives? Or, dead calm.
  • Do they see themselves making a difference or simply manning a desk?
  • Showing up for a paycheck or driven to do the best they can for themselves and their company?

If Steve Jobs left us anything it has to be the notion that superior execution and creating a great customer experience is the key factor between surviving and thriving. This comes as a result of being intentional and conscious about everything you do.

Thought for the week:

“The road to success is always under construction.” – Lily Tomlin

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What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

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