Lessons From Billy’s Boston Chowder House

July 20, 2015

Billy's Boston Chowder House

My wife and I only recently learned of a restaurant in Los Gatos when a restaurant closed and our usual waitress told us she was going to work there. Last night, we tried it: Billy’s Boston Chowder House in Los Gatos, California. It’s only 3,283 miles from Boston (as they proudly proclaim)!

We really didn’t know what to expect. It appeared the owner may have come from Boston due to memorabilia on the walls. Frankly, that had me a tad bit concerned as a lot of restaurants in Massachusetts are pretty mediocre: too heavy and so so taste. That can’t be said of Billy’s!

My wife had sand dabs. I had a cup of New England clam chowder and fish and chips–a true test. We were wowed by the food, the service and the owner, Bill Reynolds. This former tech executive opened his restaurant 4 years ago. And, he’s nailed it with incredible attention to detail and superior execution.

Bill is following his new passion with great abandon. He’s got a great team that works seamlessly. You could see his cooks smiling and laughing in a hot kitchen as they carefully prepared their guests meals.

We can’t wait to go back. Billy’s Boston Chowder House is a great testament to the Pine & Gillmore book, The Experience Economy. Great food, great service in an inviting environment.

Your test is to provide great products and services as well as great customer service to make your customers want to come back again and again. How do your customers rate your business?

Thought for the week:

“Life should not be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body but rather to skid in sideways, chocolate in one hand, wine in the other, body thoroughly used up, totally worn out and screaming ‘WHO HOO, what a ride!’” – Sign in store in Pacific Grove, California
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What do you think? I welcome your comments!
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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2015 Gardner & Associates Consulting  All Rights Reserved

Note:  This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

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Too Much Ouzo?

July 12, 2015

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Greece had a referendum a week ago and voted “no” to accepting the terms of financial bailout from the European Union. The “no” vote stems from nationalistic pride, not common sense.

While the Greeks were momentarily happy for “standing up to the EU,” Greece now needs to negotiate a bailout that resembles what the Greeks voted against. Huh?

What we have witnessed can only be deemed a Greek government leadership failure that has brought Greece to a state of financial insolvency. The Greek government has failed to lead.We now know how not to lead.

Too many departments and organization fall victim to not leading. Don’t let this happen to you.

Photo Credit: Dennis Jarvis on Flickr

Thought for the week:

“Do what you can, with what you have, where you are.” – Theodore Roosevelt

What do you think? I welcome your comments!
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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2015 Gardner & Associates Consulting  All Rights Reserved

Note:  This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.


Trump & Brand Destruction

July 6, 2015

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Donald Trump joined the GOP presidential race and immediately has shown he’s a force to be reckoned with. What he didn’t anticipate was that his braggadocio would be his undoing and is undermining his presidential pursuits and the GOP.

Some in the GOP may like his “telling it like it is.” When he characterized Hispanics inappropriately, I was appalled–I wasn’t alone. From the Washington Post article Donald Trump is on the rise–that’s very bad news for the GOP:

Latinos are paying attention to what he’s saying, and it can’t help but taint his fellow Republicans. As you might recall, in his announcement speech, Trump basically called every Mexican immigrant in the United States a low-life. “When Mexico sends its people, they’re not sending their best,” he said. “They’re sending people that have lots of problems, and they’re bringing those problems with us. They’re bringing drugs. They’re bringing crime. They’re rapists. And some, I assume, are good people.” In response, Univision pulled out of broadcasting the Miss Universe pageant, which Trump co-owns, and NBC dropped him as well. In Mexico, people are making Trump piñatas.

In pandering to the GOP, Trump is guilty of generalizing the specifics of a few to an entire ethnic group. Since he offered his despicable words, he has lost his show “The Apprentice” and been dropped by Macy’s, NASCAR, and other groups not wanting to see their brands associated with the Trump name. Good for them!

Companies need to diligently protect their brands. What are people saying about your brand? Does the commentary about your brand align with your aspirations? If there are gaps, what are you doing about it?

Thought for the week:

“Life is 10% what happens to you and 90% how you react to it.” – Charles R. Swindoll
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What do you think? I welcome your comments!
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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2015 Gardner & Associates Consulting  All Rights Reserved

Note:  This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.