Process Improvement Opportunities Are Everywhere

 

9024165415_e2834c1deb_z

NBC11 Bay Area TV news showed an investigative report revealing one building at Santa Clara Valley Medical Center, a hospital, routinely calls 9-1-1 to get assistance to move patients from one building on the campus to the emergency room on the same campus.

The 9-1-1 call gets a fire truck and an ambulance dispatched to the campus to pick up the patient and transport to the ER. Each call ties these crews up for probably 30 minutes and makes them unavailable for other emergencies.

What’s remarkable is there is an underground passageway connecting the 2 buildings that are about the length of a football field apart. It takes longer to get the emergency medical system response activated than it would to wheel the patient to the ER in a wheelchair or on a gurney.

The head of medicine at Valley Medical Center said he was unaware of the practice and would look into it.

Executives can’t address issues they aren’t aware of. When something doesn’t make sense, the best practice is to raise the issue to a member of the leadership team, not simply shake your head in disbelief.

Photo Credit: Flickr, Christiaan Triebert

Thought for the week:

“Out of clutter find simplicity. From discord find harmony. In the middle of difficulty lies opportunity.” – Albert Einstein
__
What do you think? I welcome your comments!
___

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2015 Gardner & Associates Consulting  All Rights Reserved

Note:  This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive! To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s