Going Through The Motions

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It’s not easy to find organizations that are true standouts in what they do. When I find them, it feels great. The contrast, of course, is too many companies just seem to be “going through the motions.” Their raison d’etre is indifference.

One organization that needs to be a standout right now isn’t: The U.S. Secret Service. They can’t afford to have a bad week, day, hour, minute or second. It took mere seconds for an intruder to leap a fence and enter the White House.

The Secret Service was caught flat-footed in this recent incident as well as several others that have recently come to light. They can’t let their guard down. Ever. And, they certainly can’t be merely “going through the motions.” Yet, this is seemingly what is happening.

Some functions within companies can ill afford to have a bad week, day, hour, minute or second. When customers have a choice, they will take a bad customer experience and use it as a call to action to do business with a competitor.

Your challenge is to identify and take corrective action whenever your product or service isn’t what it should be or needs to be. To accelerate growth, you must be ever vigilant. Rest assured–your customers are paying attention.

Photo Courtesy of Eric Drost on Flickr

Thought for the week:

“Only those who dare to fail greatly can ever achieve greatly.” – Robert F. Kennedy
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What do you think? I welcome your comments!
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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2014 Gardner & Associates Consulting  All Rights Reserved

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One Response to Going Through The Motions

  1. Hello David-
    You missed the point on this one. If they did their job, and actually did something, they wouldn’t be “secret” any more. That seems to be the intention of much of our federal government-to be secret. Seriously, a good observations on your part, as always. Keep up
    the good work!
    James Cayton, Ph.D.

    Like

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