Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive!
This week’s focus: enterprise applications
How much value can be derived from an enterprise application? By value, I mean:
- Simplify an on-going business challenge
- Enable and facilitate collaboration
- Reduce friction and latency in achieving desired business outcomes
A very public example of a failure is the federal government’s Obamacare website. It failed on all the metrics above. The other night, I heard a story on the radio about how the federal government has a very high percentage of applications costing $10 million or more failing to deliver value. That has to be 90%+ of IT projects!
What’s at the root of this?
- Unclear vision for the application
- Inability to manage scope
- Pieces of the solution created independently don’t integrate well
- Business teams don’t know how to communicate with developers; developers don’t know how to communicate with business teams
- People responsible for project oversight lack experience and expertise to lead such efforts and detect possible problems–they are too trusting and don’t have the capability to verify that things are on track.
- Development delays undermine testing before go-live and the roll-out to stakeholders who need the system
One of my favorite quotes comes from the Dalai Lama: “When you lose, don’t lose the lesson.” Sadly, the federal government seems not to see losses as an opportunity to learn.
Applications are deployed for the people who will use the application day in and day out. If the application doesn’t work well for them, the application doesn’t deliver value. It’s that simple.
Thought for the week:
Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com
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