Note: This posting is based on my weekly “Thank God It’s Monday” that helps you and your company thrive!
This week’s focus: seamlessness
One of the desired states I have for my clients in my “why” I’m in business is:
People, processes and systems seamlessly and tightly connect my clients and their teams to their customers and partners
Does this statement reflect the state of your business? For the vast majority of businesses, the answer is “no.”
What does “seamless” really mean? Seams are always noticeable and usually undesirable. They are supposed to close gaps and are points of coming together. Seams can often be points of friction and/or rubbing. Seams may inhibit flow. That’s why you must strive for seamlessness between people, processes and systems.
The idea of tightly connecting speaks to transparency and information availability–being system and process dependent, not people dependent, to service and accommodate the needs of those who rely on you for support.
Customer and partners operate outside the firewall of an organization. They can’t walk down the hall to quickly get answers to questions. Customer and partner success is central to your success.
You need to ask yourself “Do our people, processes and systems seamlessly and tightly connect our teams, customers and partners?” I suspect is there is room for improvement. Call me–I can help you.
Thought for the week:
Recent Blog Posts That May Interest You:
Fast Company: What Is The Value of Happiness?
Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com
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