Just what is customer service?

Note: This posting is based on my weekly “Thank God It’s Monday” which is offered to help companies thrive!

This week’s focus: customer service

Just what is customer service? Some would say it’s a department. I say it’s a mindset that thriving companies adopt: they are in business to serve their customers. Why?

Anything and everything that impacts a customer and ultimately contributes to the customer’s experience is, in effect, customer service. Sales, order administration, product development, operations, and the customer service organization collectively determine how the customer ultimately feels about the company.

Companies that thrive realize that they are in business to service customers and examine each aspect of the business to ensure that customers receive a great experience.

Thought for the week:

“A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” – Sir Richard Branson

What do you think? I welcome your blog comments!


Dave Gardner, Gardner & Associates Consulting


© 2012 Gardner & Associates Consulting  All Rights Reserved

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