Just what is customer service?

Note: This posting is based on my weekly “Thank God It’s Monday” which is offered to help companies thrive!

This week’s focus: customer service

Just what is customer service? Some would say it’s a department. I say it’s a mindset that thriving companies adopt: they are in business to serve their customers. Why?

Anything and everything that impacts a customer and ultimately contributes to the customer’s experience is, in effect, customer service. Sales, order administration, product development, operations, and the customer service organization collectively determine how the customer ultimately feels about the company.

Companies that thrive realize that they are in business to service customers and examine each aspect of the business to ensure that customers receive a great experience.

Thought for the week:

“A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” – Sir Richard Branson

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

Share

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s