Dave Gardner’s “Thank God It’s Monday” 23APR12

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: customer experience

A Colorado colleague contacted me for a referral to a new stock broker. His broker had left the firm and he’d been assigned to someone in Utah. It was clear, he really wanted to deal with someone local.

I suggested he go to his brokerage office, speak the general manager, and ask to interview his top 3 brokers to decide who will handle his account.

It’s easy for some companies to forget that they are dealing with customers who have a choice. If the firm handles this well from this point on, this relationship will be saved and everyone will thrive.

Thought for the week:

“A ship is safe in harbor, but that’s not what ships are for.” – William Shedd

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

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