“Thank God It’s Monday” is to help companies thrive!
This week’s focus: customer experience
A Colorado colleague contacted me for a referral to a new stock broker. His broker had left the firm and he’d been assigned to someone in Utah. It was clear, he really wanted to deal with someone local.
I suggested he go to his brokerage office, speak the general manager, and ask to interview his top 3 brokers to decide who will handle his account.
It’s easy for some companies to forget that they are dealing with customers who have a choice. If the firm handles this well from this point on, this relationship will be saved and everyone will thrive.
Thought for the week:
“A ship is safe in harbor, but that’s not what ships are for.” – William Shedd
What do you think? I welcome your blog comments!
Dave Gardner, Gardner & Associates Consulting
© 2012 Gardner & Associates Consulting All Rights Reserved
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