Dave Gardner’s “Thank God It’s Monday” 30APR12

April 30, 2012

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: business execution

Winston Churchill offered, “You can judge a society by how it treats its prisoners.” What we know about prisons in Iran, North Korea, Honduras and many other countries on earth is horrifying.

There is another way to judge a society: how it treats it’s military veterans. It is taking 300 days for a veteran to get a first treatment appointment with the Veteran’s Administration (VA) health system in America. Ten months is outrageous.

While the VA is feeling increased demand for services from returning Iraq and Afghanistan combat veterans, the enemy the vets face at home is a paper-based system for handling patient files that has evolved little since World War II. It is the height of inefficiency. Nothing can happen without paper-based files being moved about via interoffice transfer systems.

This is is a national travesty. The U.S. must fix this.

Thought for the week:

“There came a time when the risk to remain tight in the bud was more painful than the risk it took to blossom.” – Anais Nin

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

Advertisements

Showcase Seattle Helping Artists Reach Global Marketplace

April 25, 2012

A very good friend and colleague, Chaitra Vedullapalli, has an important announcement that I want to share with my readers:

SEATTLE, WA–(Marketwire -04/25/12)

What do you feel when the sunny season arrives or when you have a burst of creativity? Alive, complete, empowered. When your masterpiece is “fin,” behold… everyone must see this! And, who is there to view and enjoy your piece de resistance with you?

The future of sharing Washington State talent has arrived with the launch of Showcase Seattle – Seattle’s newest and brightest avenue for local artists and artisans to reach global audiences of art enthusiasts, collectors and consumers.

Founded in 2012, Showcase Seattle offers a forum for local artists and artisans to reach a global audience leveraging all offline and online communication channels. Barriers such as money constraints and ever-changing technology are mitigated in a supportive environment by offering an avenue for specific brand awareness and marketing that a member of Showcase Seattle otherwise may not have.

Today, Showcase Seattle represents several early adopters who present the diverse and rich cultures of the local creative community. Showcase Seattle is rapidly growing and accepting nominations and invitations daily to expand their community of artists and collections of their artwork.

“Thriving local artists and artisans are the heart and soul of a healthy and vibrant community,” says Patti Dobrowolski, Showcase Seattle’s board member. “Showcase Seattle empowers each individual artist to grow their online and offline business through simple and amazingly effective showcase and sponsorship programs designed to meet each artist’s needs.”

Based on community engagement and nominations as key value propositions, Showcase Seattle provides a single destination for the community to sponsor Washington-based artists in two very important ways.

First, as an online showcase platform, Showcase Seattle changes the perception of a “local artisan” to “global artisan,” assisting with a personalized campaign utilizing the artist’s voice and sculpting an accurate representation of their work.

Second, as a sponsorship platform, local sponsors join Showcase Seattle to provide an interesting and collaborative venue that support artist advancement through marketing, events and volunteer opportunities thus promoting a vibrant arts community and integrated art culture across Washington State.

ABOUT SHOWCASE SEATTLE
Founded in 2012 by Chaitra Vedullapalli, Showcase Seattle was born from a desire to foster a thriving, growing arts movement dedicated to empowering local artists and artisans in Washington State to reach global audiences and enhance the economic prosperity of the Washington State.

For more information on Showcase Seattle facts, artists & artisans or to volunteer, visit:http://showcaseseattle.org/

Contact:

Chaitra Vedullapalli
Email Contact

Congratulations, Chaitra!

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

Share


Dave Gardner on Dell XPS 13 Ultrabook

April 24, 2012

Share


Dave Gardner’s “Thank God It’s Monday” 23APR12

April 23, 2012

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: customer experience

A Colorado colleague contacted me for a referral to a new stock broker. His broker had left the firm and he’d been assigned to someone in Utah. It was clear, he really wanted to deal with someone local.

I suggested he go to his brokerage office, speak the general manager, and ask to interview his top 3 brokers to decide who will handle his account.

It’s easy for some companies to forget that they are dealing with customers who have a choice. If the firm handles this well from this point on, this relationship will be saved and everyone will thrive.

Thought for the week:

“A ship is safe in harbor, but that’s not what ships are for.” – William Shedd

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.


Dave Gardner’s “Thank God It’s Monday” 16APR12

April 16, 2012

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: business execution

The U.S. Secret Service is rightfully being criticized for a dozen of its members seeking the services of prostitutes shortly before President Obama arrived for a Columbian summit. This has not only brought great embarrassment to the president and the U.S., but also brought about the potential for these agents being compromised (blackmailed) which could ultimately impact the safety of the president.

There are reports of a lax culture in the U.S. Secret Service: agents who are out of shape and can’t meet the physical requirements of the job, agents who are currently unable to qualify on the shooting range, etc. And, now, this egregious lapse of judgement.

This is one organization where the U.S. and the president call ill afford laxity of any kind. I personally expect the level of discipline for the U.S. Secret Service to be like that of Seal Team 6 or the Guard of Honor for the Tomb of the Unknown Soldier at Arlington National Cemetery: great fitness, great training and skills, and, an unparalleled commitment to the mission whether in country or out. And, for goodness sake, invite no embarrassment to the United States.

Do you recall how the Salahi’s sauntered into a White House state dinner? The debacle reveals vulnerabilities and weaknesses in the U.S. Secret Service, weaknesses that can be exploited: attractive woman with no credentials–please come right in. Perhaps the Secret Service should watch a few James Bond movies for training purposes.

The U.S. Secret Service needs to fix its culture as do companies or departments within companies that are falling short of meeting their essential mission. Only then will they thrive.

Thought for the week:

“We are who we are because of the dominating thoughts that occupy our mind.” – John C. Maxwell

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.


Dave Gardner’s “Thank God It’s Monday” 09APR12

April 9, 2012

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: business execution

The National Geographic channel was live outside my office window Saturday morning in a show that lasted over an hour.

Up to four blackbirds teamed to chase away an overly-curious red-tailed hawk circling a nest in a large pine tree 50 feet from my window. The blackbirds dive bombed the much larger hawk’s body and its wings in a mid-air dogfight. At times, they were 30 feet above the ground and at others times probably 300 feet in the air. The tenacity of all the birds was admirable.

If only companies were as tenacious about dealing with potential threats to their well being. The birds model a powerful process for dealing with threats: get on it and stay on it until the threat is removed no matter what it takes. This is instinctual.

Are your processes and commitment to dealing with issues that threaten profitable and sustainable growth as tenacious and effective? If so, it is likely you’ll thrive. If not, you’ve got some work to do.

Thought for the week:

“What RIM didn’t recognize at the time was that its tribe was born of necessity, not affinity.” – Rick S. Levick, Why RIM Lost Its Crew, Its Groove, FastCompany.com

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.


Hope Is Not A Strategy

April 3, 2012

Too often, executives fail to take action when it is clear that action is what is needed. Hope is not a strategy!

    • If you’ve got a problem employee, you’ve got to deal with it and either get them well or get them out of your organization.
    • If you’ve invested in an IT system and you’re not getting a sufficient return on your investment, you’ve got to take action. It often isn’t the system as much as the IT system not been properly integrated with your people and your business process. The IT system isn’t the process (contrary to what the sales folks said). Microsoft Word can be used to write an effective sales letter but it isn’t the reason the letter is effective. Microsoft Word is just a tool—a minor part of the solution. The same is true for all software.
    • If you’re losing market share, you’ve got to find out why and quickly take action.
    • If you’re losing employees to your competition, you need to find out why and take action to stem the exodus.
    • If you’re company is continually late delivering customer orders or not getting orders right the first time, you’ve got to take action.
    • If you’re inventory levels are growing while sales are declining, you’ve got to take decisive action.
    • If you can’t turn around customer warranty repairs in a timely manner, you’ve got a problem that will irritate your customers— you’ve got to take action to correct the problem.
    • If your customers won’t pay within your payment terms because your products don’t work, weren’t delivered or installed properly, you’ve got a problem that is consuming cash and undermining relationships with your customers. Urgent action is needed.
    • If you’re company is more dependent on people than processes that your people follow, you’ve got a huge problem that will undermine your ability to grow and to be agile. People dependency creates a sense of entitlement. You’ve got to take action to correct this.
    • If there is an enthusiasm gap between what your customers expect from you and what they experience, you must identify the issues that contribute to the enthusiasm gap or risk opening the door to a leaner, more agile, more willing and able competitor. You must identify and run these issues to the ground.

When the fish in the refrigerator doesn’t smell so good, you don’t put it back in the refrigerator and check it in a few days to see if it has gotten better. It hasn’t. Hope is not a strategy! Be proactive about addressing the known issues in your business.

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2012 Dave Gardner All Rights Reserved

Share