Dave Gardner’s “Thank God It’s Monday” 06FEB12

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: innovation

Innovation comes from the creation and implementation of customer-centric ideas that excite and delight. Innovation is about engaging and connecting with customers in the most direct, value-laden way possible making them feel like they are the most important aspect of your company’s life.

Do your customers feel as though it’s all about your company or all about them? If it’s the former, you’ve got some work to do!

Example: The Apple iPad–hardly the first tablet computer–transformed the marketplace and no tablet computer today is even close in terms of desirability. Not only is it a superior hardware design, the user interface, the supporting infrastructure of iTunes and the manner in which newspapers and periodicals have been tailored to the iPad have created a superior customer experience.

The right innovations–whether it be via a product, service or business application that allows your customers to interact with your company–will ensure your company thrives.

Thought for the week:

Micron’s Chairman and CEO, Steve Appleton, died at the age of 51 on February 3rd doing something he loved to do: piloting his own aircraft. He made enormous contributions to the semiconductor industry, his community and his employees. I did not know Steve. I extend my condolences to his family and all who knew him and worked with him.

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What do you think? I welcome your blog comments!

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Dave Gardner, Gardner & Associates Consulting

http://www.gardnerandassoc.com

© 2012 Gardner & Associates Consulting  All Rights Reserved

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