Dave Gardner’s “Thank God It’s Monday” 30MAY11

May 30, 2011

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: business execution

Paul Dunn shared the following insight at a seminar I attended in Australia back in 1994:“We are rewarded to the extent we add value to other people’s lives.”

I’ve never forgotten this nor have I ever lost contact with this thought since.  This is true for entrepreneurs, solopreneurs, businesses, and individuals.

What are the rewards? They can come in many forms: a simple thank you, financial or economic remuneration, the outcome related to good deeds, a referral, etc.

If you aren’t happy with the rewards you or your company is receiving, one need only assess the value you are providing. How might this compelling thought help you and/or your company thrive?

Thought for the week on Memorial Day 2011:

“There are many memories of my time in Vietnam in 67-68, but one in particular stands out for this Memorial Day.  During the siege of Khe San, one day at Da Nang airbase, I was driving a vehicle alone on the north end of the runway.  As I headed across toward the Marine side (west), I stopped dead about 50 yards from a hangar where I saw the stack of body bags.  I stayed there and let the emotions rage through me for just a few minutes. For all of those guys and the friends I grew up with who were lost during that time, thank you.”  – Ronald Ferrill, Vietnam War Veteran

To Ron Ferrill and all who have served their country, I say “Thank you for your service.”

What do you think? I welcome your blog comments!

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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2011 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.

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Dave Gardner’s “Thank God It’s Monday” 23MAY11

May 23, 2011

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: business execution

Man’s greatest technological achievement is putting a man on the moon and returning him safely to the earth.  This effort was initiated 50 years ago on May 25, 1961, by President John F. Kennedy.

The technology available to support this effort was primitive by today’s standards.  I take a look back at this achievement and contrast the technology available then with what is available today in a Fast Company Expert Blog post here.  I argue that, even with all the technology available today, I’m not sure the program would have been completed faster.

The critical ingredients in business execution are people, process and technology with technology representing perhaps 20% of the contributed value. Given the absence of technology we enjoy today during the U.S. lunar program, people and process were the key to the program’s success.

Technology is never a panacea. Technology is merely a tool that, properly deployed, can be part of a comprehensive solution.  Recognizing the people and process contribute most to business execution success can help your company thrive.

Thought for the week:

“Man can believe the impossible, but never believe the improbable.” – Oscar Wilde

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2011 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.


Dave Gardner’s “Thank God It’s Monday” 16MAY11

May 16, 2011

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: leadership

I was once hired as Director of Customer Support to replace a woman who was terminated for being an alcoholic. I quickly confirmed why she drank too much. Everyone in the department brought every problem and issue they had to me directly bypassing their supervisors and managers.

By 4 pm my first day, I felt like I’d been hit by incoming hand grenades all day long. I summoned everyone to my office at 4:15 pm and demanded to know why they were doing this. I learned, “Sue told us to handle the routine stuff but to bring her any problems or issues for her to resolve personally.”

I said, “That’s fine–just be prepared to tell me what you suggest we do when you encounter a problem, we will figure out what the right course of action is and share it with the whole group.” It didn’t take long for things to settle down as we captured practices for handling what were, for the most part, routine issues.

Having baseline standard practices allows employees to rapidly, effectively and efficiently handle customer issues, focuses management attention on true exceptions and helps your company thrive.

Thought for the week:

“Officers don’t have morale problems. Officers cure morale problems in others. No one is looking after my morale.” – General George C. Marshall

What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2011 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.


Dave Gardner on customization and personalization

May 10, 2011

Dave Gardner was interviewed by Dr. Amy Vanderbilt on her TrendPOV show titled Market of One–Using Individualization For Advantage to discuss customization and personalization, how to use it effectively to dominate your market, and how not to lose your profits by customizing the wrong way.

Here’s the link to the interview.

What do you think?

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com


Dave Gardner’s “Thank God It’s Monday” 09MAY11

May 9, 2011

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: business execution

One of my international colleagues mentioned that he encourages his clients to stop work on process improvement projects that don’t impact business execution and the customer experience. I agree.

Process improvement projects must bring demonstrable value that moves the needle in a positive direction in terms of business outcomes.  If you aren’t sure about whether your team should be focusing on something, ask why they are doing it?  You may have to ask why a number of times.

If you don’t like the answer(s), direct your team to work on projects that favorably impact business execution and the customer experience to help your company thrive.

Thought for the week:

“Change is inevitable; seeking improved change is the hallmark of a developed being. Up to the point in my life when I left SEAL Team, I had been dedicated to the pursuit of being an ideal warrior, and I had to remind myself of all that meant: The mercenary fights for a buck, the soldier fights because he is ordered to, but the warrior fights for a cause. He doesn’t fight for pettiness or mindless bloodshed. The warrior fights because he he believes that he is fighting for good, something positive, something that will improve the quality of the world around him.  The warrior never forgets that he is the example and so will always remember to act accordingly.” – Richard J. Machowicz, Unleash the Warrior Within


What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2011 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.


Dave Gardner’s “Thank God It’s Monday” 02MAY11

May 2, 2011

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: business execution

I’ve been impressed by the depth of talent on American Idol this season. My early and continuing favorite–Casey Abrams–was, sadly for me, eliminated this past week. I really looked forward each week to experience what he would create.

While I would have loved to see Casey in the competition for another couple of weeks, I knew a few weeks ago that he wasn’t going to win–his performances were, at times, “over the top” as he strove to stand out from his competitors.

While Casey was the most talented musician (not singer or entertainer) on the American Idol stage this season and perhaps any past season, this competition isn’t about being the most talented–it’s about who resonates best with a diverse audience of people who also vote.

And, so it is in business. The best product or service seldom wins. Moments of brilliance aren’t enough. The company that creates the best overall customer experience based on all the touch points thrives.

Thought for the week:

“…the more a company can deliver customized goods on a mass basis, relative to their competition, the greater is their competitive advantage.”
– Stan Davis, Future Perfect


What do you think? I welcome your blog comments!

___

Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2011 Gardner & Associates Consulting  All Rights Reserved

Note:  To receive an email version of “Thank God It’s Monday” to start your week, please subscribe here.  I would very much appreciate your suggesting to others that they subscribe.

Privacy Statement:  Our subscriber lists are never rented, sold, or loaned to any other parties for any reason.