Dave Gardner’s “Thank God It’s Monday” 08NOV10

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: configurable products and services

The reason most ordering environments for configurable products and services are so challenging is that they cannot easily accommodate “exceptions.”

Non-conformity to standard, e.g., “I want it just like this but…,” requires 10 people to put their heads together to figure out how to handle an exception that never should have been an exception in the first place.

Companies that provide configurable products and service must pre-define a relevant set of options and allow people to order within the parameters provided.

The more “a la carte” product and service providers can be, the happier their customers and employees will be ensuring the company thrives.

Thought for the week:

“Don’t be pushed by your problems. Be led by your dreams.” -Unknown author

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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2010 Gardner & Associates Consulting  All Rights Reserved

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