Dave Gardner’s “Thank God It’s Monday” 02AUG10

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: innovation

Business process innovation can be as value laden as product or service innovation.

The San Jose Fire Department just laid off 50 fire fighters and will close a couple of fire stations due to budget constraints (and, frankly, the unwillingness of their unions to make concessions to save the jobs).

Sunnyvale, California, a major city in Silicon Valley, has an entirely different and revolutionary approach and, as a consequence, will lay off no one. Sunnyvale’s Public Safety Department combines fire, police and emergency medical services into one department. Those in police roles carry the equipment to take on fire fighter roles at a moment’s notice. Everyone is cross-trained to assume different roles. The officer in a police squad car this week might be stationed in a fire house next week. Sunnyvale’s lean approach drives great efficiency, agility and cost-effectively leverages total resources.

What process innovation is your team or company ignoring that can change the game and help you thrive?

Thought for the week:

“It’s a law of nature. Success breeds arrogance.” – Richard Martin, Alcera Consulting

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Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2010 Gardner & Associates Consulting  All Rights Reserved

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