Dave Gardner’s “Thank God It’s Monday” 31MAY10

“Thank God It’s Monday” is to help companies thrive!

This week’s focus: customer service

“I’m sorry” sounds so hollow, so ubiquitous, and so incredibly easy to say that I am growing weary of hearing it. Companies need to put some action behind their business execution challenges.

If your process breaks down and a customer has an experience that is less than what they deserve, tell the customer what you are going to do to make sure no other customer is inconvenienced in the same way. Let dissatisfied customers know that you are going to do something to create a better experience for them and all others who touch that process.

That’s what customers want and need to hear if your company is to thrive!

[Note: You may read my entire Fast Company Expert Blog post here.]

Thought for the week:

“There is one thing which gives radiance to everything. It is the idea of something around the corner.” GK Chesterton


Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com

© 2010 Gardner & Associates Consulting  All Rights Reserved

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