“Thank God It’s Monday” is to help companies thrive!
This week’s focus: business execution
Look at everything through the eyes of the customer; understand all customer experiences determine whether customers come back for more.
Using social media to identify customer satisfaction issues is good, but, only if you relentlessly follow up to resolve customer issues. If there is no closed-loop corrective action process, then the lesson you learn is of no benefit to your company or your customers.
Companies that thrive pro-actively head off issues before they create friction with customers.
Thought for the week:
Visionary leaders have a clear sense of their destination and exactly what things they need to accomplish to get there. They know intimately their high-yield activities, those that result in the progress they need to make to get to where they want to go. Anything else is a waste of their precious time and they disregard it. They know that the real secret of personal effectiveness is concentration of purpose.” Robin Sharma, “The Monk Who Sold His Ferrari” page 175
Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com
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