This week’s focus: customer choice
Mike Dreyer, CIO of VISA Inc., has been quoted as saying he doesn’t want technology to be a limiting factor in implementing any good idea. A wonderfully refreshing thought!
Too often, people reject ideas that would better serve customers with weak rationales: “that won’t work here,” “that’s not how we do it here,” “it’s too hard to do that,” “we’ve never done that before,” and my personal favorite, “the system can’t handle it.”
Is your company artificially constraining customer choice? Or, are you, like Mike Dreyer, taking the lead to make sure that good ideas find their way to the top so you can delight your customers and help your company thrive?
Thought for the week:
“What leaders see on the surface can be discouraging–people, even very able people, caught in the routines of life, thinking short-term, plowing narrow self-beneficial furrows through life. What leaders have to remember is that somewhere under that somnolent surface is the creature that builds civilizations, the dreamer of dreams, the risk taker. And, remembering that, the leader must reach down to the springs that never dry up, the ever-fresh springs of the human spirit. John Gardner, On Leadership, page 199
Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com