Dave Gardner’s “Thank God It’s Monday” 18JAN10

“Thank God It’s Monday” is intended to help businesses thrive!

This week’s focus: leadership

Do employees who are continually working through disruptions do their highest and best work for the organization and its customers? Certainly not!

In the business world, there is far too much emphasis on correcting disruptions—the things that aren’t working for us or serving us well—and not enough emphasis on doing things that create excitement.

Leaders owe it to themselves and their teams to constantly evolve their organizations to a future state focused around excitement. Excitement is uplifting for the entire organization and contributes to higher employee loyalty, higher customer loyalty and reduced churn.

If there is no excitement, what is the point?

Thought for the week:

Southwest Airlines recently advertised that they loved their passengers’ checked bags and didn’t charge extra for the first and second checked bag. They showed video of excited baggage handlers longing for the return of the bags.

This week United, Delta and Continental announced the increased fees they would begin charging for passenger’s checked bags. How do you think their customers feel about this? Excitement? Not! Which airlines continue to struggle financially?


Dave Gardner, Gardner & Associates Consulting http://www.gardnerandassoc.com


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