Comments for Business Execution Insights

Comment on Learning a past employee lies on resume by sex

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Comment on Learning a past employee lies on resume by KBA

KBA — Mon, 10 Jun 2013 02:03:50 +0000

I litteraly just had the same experience. My employee, however, was someone i would expect this from. He was hire as an assistant to a sales rep and was let go after seven month for incompetence, and failing to show upfor work. He now claims to have been a top 25 sales rep with 1yr experience, 111% quota attainent. and with 65% growth in his accounts. He never had an account! He was an assistant. In a move I considered generous i agreed to act as a reference for his people skills (good), and creativity (good). This was simply not the job for him. He has never used me. Been through 3 jobs in a year. I have notified Linkedin without identifying him that they have a member fabricating experience. I am waiting to see how they want to resolve the issue.

Comment on Microsoft Admits Windows 8 Failure by James cayton, Ph.D.

James cayton, Ph.D. — Wed, 08 May 2013 12:46:29 +0000

Dave-
I remember your article and felt certain that you had seen the problem as it was. Thanks for warning the rest of us!
James Cayton,Ph.D.

Comment on American Airlines Social Media Rocks! by Dave

Dave — Mon, 06 May 2013 14:03:42 +0000

Thanks, John. Companies that care about customers are, more and more, implementing social media tools to help distressed customers. There are many others–big, substantial corporations–that seem to think customers are a pain in the butt. American Airlines is straddling the fence in this regard: their social media team is great while it was impossible to get to a human being at their headquarters phone number. Do they know this? Is this intentional? I am concerned that it is.

Comment on American Airlines Social Media Rocks! by John Kauke

John Kauke — Mon, 06 May 2013 13:50:37 +0000

Thanks, Dave, for sticking with it and for relating your experience. Too often we give up in frustration when confronted with the dumb Customer Service options provided by companies like AA. So the secret way in is through Twitter. Good to know.

Comment on Appealing to Self-Interest by Liz Alexander

Liz Alexander — Mon, 15 Apr 2013 14:40:01 +0000

Just posted this to LinkedIn, Dave…really great example of how “toilet humor” can hammer home a lesson on effecting lasting change. Brilliant!

Comment on Coaching Someone About Changing Jobs by dhananjayparkhe

dhananjayparkhe — Thu, 07 Feb 2013 00:54:47 +0000

Reblogged this on C-Suite Mentor©™.

Comment on Allegiant Air Needs to Improve Customer Experience by Dave

Dave — Wed, 16 Jan 2013 19:44:09 +0000

I’m sorry, but, I’m having difficulty understanding what you are going to do to improve customer experience. You seem content with the status quo. I find your response to be more “corporate speak” than reassuring that you are interested in improving the customer experience. It seems you are looking at the issues I raise from Allegiant Air’s perspective, not your customer’s perspective. I don’t feel your strategy is going to work on a longer term basis. In your industry, it’s not hard to be a stand out. I would think you’d want to stand out for things you can proud of, not things that are major frustrations for customers.

Comment on Allegiant Air Needs to Improve Customer Experience by Allegiant Travel (@AllegiantTravel)

Allegiant Travel (@AllegiantTravel) — Mon, 14 Jan 2013 22:02:22 +0000

Hi Dave, the Allegiant social media team saw your post. We are always on the lookout for traveler feedback, and opportunities to engage with our travelers.

The Allegiant business model is based on giving leisure travelers in small cities access to inexpensive, nonstop service to world-class vacation destinations.

We can assure you that our aircraft are regularly inspected and serviced, and that the safety of our passengers and crew is always priority. We are sorry to hear about delays – they are never intentional and we try to mitigate them the best we can. We very rarely (if ever) are able to anticipate delays hours in advance. Even when we are able to anticipate the possibility of a delay, there is no way to definitively know the length of the delay. Best to have all travelers checked-in and prepared to board so that we may takeoff as soon as is possible.

In regards to Twitter. you are correct, We do not respond to every Twitter complaint. Our social media accounts are not a part of our customer service team. We do monitor our Twitter account for feedback and answer questions, but we do not have someone on Twitter 24/7. Our business model – and our low fares – are dependent on lean, efficient staff and thoughtful, purposeful prioritizing of resources. .

Again, thanks for your feedback!

Comment on Scaling Business for Configurable Products and Services by Nigel

Nigel — Mon, 12 Nov 2012 21:34:57 +0000

Dave really has some excellent experiences and advice here. We all know Dell built their home dynasty on the build to order/custom configuration idea and today with so many products and needed customer customization wishes many companies can really focus in this “Configurable” arena to help customize and enhance the sales and business in general. Lots of wisdom here.